Return Policy
At Lush Tropics Canada, we value the satisfaction of our customers. In this section, we outline our return policy to provide you with clarity and transparency regarding your purchase.
Plants Not Eligible for Return
Please note that due to the nature of our products, plants are not eligible for return. We take great care in selecting and packaging each plant to ensure its safe delivery to your doorstep. However, if you encounter any issues with your order, please contact us for further assistance.
Buyer Risk with Shipping
As a buyer, you assume the risk associated with shipping live plants. While we strive to package and ship our products with care, factors beyond our control, such as extreme weather conditions, may impact the condition of the plants upon arrival. We recommend being present to receive your order and promptly unpacking and caring for your new green friends.
Comprehensive Shipping Measures and Couriers
We take every necessary measure to ensure your orders are handled with care and reach you in excellent condition. Our team carefully packages all items, taking into account product type, fragility, and transit duration. We work exclusively with reliable couriers who prioritize timely and safe delivery. While we cannot control external factors such as weather delays or mishandling during transit, we recommend monitoring your shipment's progress and being available to receive it upon arrival. These measures aim to minimize risks and ensure a seamless delivery experience for all our customers.
Contact Us for Support
If you have any questions or concerns regarding our return policy or need assistance with your order, do not hesitate to reach out to our customer service team. We are here to ensure your experience with Lush Tropics Canada is nothing short of exceptional.
Contact Us
Have any questions or concerns? Reach out to us for assistance.